Returns & Refunds
Changed your mind? No problem.
We totally get it - sometimes your Labubu just isn’t the one, or you ordered the wrong little guy. That’s okay.
🕒 How long do I have to return?
You have 14 days from the day you receive your order to request a return.
✅ What can I return?
You can return items if they are:
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Unused and unopened
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Still in the original packaging
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In perfect condition for a new forever home
We can’t accept returns for opened figures or damaged packaging (collectors care, and so do we!).
🚚 How do I return something?
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Send us a message via the Contact page with your order number.
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We’ll send you the return address and instructions.
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Once we receive your return and check it, your refund will be processed within 5 working days.
Return shipping costs are your responsibility unless the item arrived damaged or incorrect.
💸 Refunds
Refunds are always sent back to your original payment method.
We’ll email you when it’s done — no disappearing acts, we promise.
😿 Received the wrong item or a damaged figure?
Oh no! We’ll make it right.
Please contact us within 48 hours of receiving your order and include a photo. We’ll fix it quickly - no hassle.
Need help? Drop us a message anytime. We’re a small team but we care big. 💌